The guy went out of his way to find the right tires for my car and was able to find them and install them within a day..All was fine except the tech forgot to wipe off all the excess tire lube and it's all over my rim and tire...
I recently placed a phone call to the store to make an appointment for some work on my car. Admittedly my phone had challenges because i faded in and out but was trying to get better reception. When i tried to make the appointment, the attendant sounded and acted annoyed with me and was quite abrupt in his tone. I tried to tell him that i had just been there and spoke with ed and was trying to make an appt. He went on to talk to me in a covert condescending way and it totally changed my experience with this company. I made tge appointment anyways but think its an issue that shiuld be addressed. I realize customer service is not easy, but being frustrated with customers wont grow your business.
Tire choices for my car were either really cheap or really expensive, no in-between. Fast service. Tires had way too much air in them when I picked it up. Labor rates average. Car returned clean. First time I've used this repair place and based on my experience I'll probably go back for routine maintenance and suspension repairs.
Excellent service and the price is SO MUCH less than anyplace else I have found for an oil change!
I loved the most firestone & service but here customers is average!!
Firestone Complete Auto Care is a US Car Repair based in Battle Creek, Michigan. Firestone Complete Auto Care is located at 5736 Beckley Rd, Battle Creek, MI 49015, USA.
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