The Kay JewelersBattle Creek location, employee's and their management team are he crown jewel of local Jeweler's. You can get the same jewelry at any jewelry store but you can't get the same incredible service that this store offers to their customers. The assistant mangerTerry though is young he comes from the old school friendly customer service jewlers. Is every transaction perfect? No but what they do is make you feel that you are the most important person they have at that moment, they are friendly, and insure you the customer are their friendand will go out of their way to explain every item of the transaction and they back up their products with a very good warranty. Moreover, if they do make a mistake they own, fix it and never let you leave unhappy. They now have me as a customer for life. In this day and age of poor customer service being the norm it's nice to know there is a company that puts customer service and quality above all else.
I have shopped her for all of my jewelry needs for over 20 years. The selection is excellent, prices are reasonable. Staff is helpful but not pushy. I have always been told if an item I'm purchasing is about to go on sale or how to save money on it. I only shop here every 1 to 2 years and almost always the staff is different.
When I went into the store I had my 8 year son with me. I informed the staff that I was there to pick up a gift Santa had sent for my sons mom. The staff played right along with it and my son was amased and is still talking about the expirence. Great job and thumbs up to the Lakeview Mall Elf staff.
DJ Morrison went out of his was to sell me my husbands ring n my engagement ring n wedding band n I would recommend that they r great people here’s to u DJ u rock
I understand it is the Jewelers fault not the actual store employees fault but I just wanted to put this out there. My first engagement ring was sized and after just over a year of having it, the piece they put it to size it came out. I was furious so I took it to every jewelry store in battle Creek except for Kay to see if they were willing to fix it. Nobody would touch it because it was Sterling silver and it would just happen again because it is so cheaply made. Well after a lot of reluctance I have in and took it back to Kay Jewelers after 6 months of letting it sit on a shelf. I picked it up yesterday and today went to put it on and the rose gold plate on it is now coming off. Broken off at one end of the ring. My fiance bought me a new engagement ring 9 months ago and I can already see where they sized it. That was the problem with my other ring and I was told their was nothing they could do about it. Not long after that the ring broke so now I am just waiting for my new ring to break. Needless to say I am done doing any business with Kay Jewelers anywhere. If you want cheap jewelry and crappy service they are the place to go
Kay Jewelers is a US Jewelry Store based in Battle Creek, Michigan. Kay Jewelers is located at 5775 Beckley Rd., Space 707, Battle Creek, MI 49015, USA.
Please contact with Kay Jewelers using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kay Jewelers opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Jewelry Store in Battle Creek