Received some of the best service of my life in purchasing my first road bike here. Mike spent 2-3 hours over 2 seperate visits helping me select and fit me for my bike/ set it up. Here I am purchasing an entry level bike that probably costs less than the wheels on several of his bikes and I felt like I was given the attention and expertise of an olympic cyclist. This was actually over a year ago... Im pretty sure if it were up to him we'd still be upstairs chatting / talking bikes, but i had to get home and grab dinner.
So left the bikes again and a few days later back to pick them up. Everything looked ok, paid and back in the car and looked at invoice. Charged to tune up 3 bikes! Only took 2 bikes in for work. Overall, happy with improvements but it was a hassle when it should not have been. They did discount our bill for the inconvenience which I appreciate BUT if I had not reviewed my invoice we would have been out a lot of money.
Bought my first serious Trek Mountain bike here. Every employee was very professional, knowledgeable, and courteous. Providing the same service time and time again for bike service, etc. As for the bikes, there is a huge selection that range in cost. I absolutely love my Trek Marlin 5. I would, and do recommend Team Active for anything bike related.
Not very helpful wanted extensions for my bike handle bars showed me the one set they had and walked away got them home and there is NO WAY they will fit on my bike. waste of 20.00 and my time, thanks for the help NOT!
I purchased my very first full suspension mountain bike here...Mike was awesome, the team in general was good overall! My only complaints are my bike wasn't set up for me, I came home did my research and the shock pressures were way too low, I had a water bottle holder installed and you can't even fit a water bottle in it ... I believe this should have been checked by the installer.
Unfortunately our experience was far from satisfactory. We took our bicycles in for a tune-up. Originally told no charge to have them look the bikes over - wanted all the cables replaced as they were getting rusty. Once we were there got upsold on just about everything and then told $90 each bike for them to look them over. Okay we agreed to that. Then when notified they were ready to pick up, cables had not been changed and one bike had a flat tire.....not flat when we dropped them off. Just sayin.
Team Active Cycling Fitness is a US Bicycle Store based in Battle Creek, Michigan. Team Active Cycling Fitness is located at 22 Michigan Avenue, Battle Creek, MI 49017, USA.
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